Inquiries > FAQ
FAQ
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On-Site Facilities and Services
Q. Can I use the internet or Wi-Fi?
A. Free Wi-Fi is available for use in all areas of the Center. However, simultaneous access by a large number of users may cause a drop in connection speed or difficulty connecting.
6 internet ports (free) and 1 English and 1 Japanese internet-connected PCs (paid) are also available at the Business Center.
Q. Can you exchange money?
A. Our currency exchange service changes major currencies such as EUR, USD, and GBP to Japanese yen.
Business CenterQ. Do you have AEDs installed?
A. AEDs are installed in 6 locations (Main Entrance, Main Lobby, First Aid, Annex Hall, Event Hall and New Hall).
Emargency Preparedness PlanQ. May I borrow a wheelchair?
A. 7 wheelchairs (for on-site use only) are available at 6 locations (Main Entrance, South Entrance, First Aid, Annex Hall,
Event Hall and New Hall.)
Q. Do you have a post office or ATM?
A. Not on-site – please see the ICC Kyoto Area Map for the nearest post office. There is a Bank of Seven ATM inside the Kokusaikaikan
Subway Station.
Q. Do you have an ATM where I can withdraw cash using a foreign-issued credit card?
A. Not on-site – please see the ICC Kyoto Area Map for the nearest ATM, inside the Kokusaikaikan Subway Station.
Q. Are there smoking areas on-site?
A. All the buildings are non-smoking. There are smoking spaces at the rotary of Main Entrance and in an area of the Japanese garden.
There are smoking spaces at the rotary of Main Entrance and in an area of the Japanese garden.Please see the Using Our Facilities for
specific locations.
Getting Around
Q. Are there restaurants or convenience stores nearby?
A. Yes, within walking distance. Please view our ICC Kyoto Area Map. There is also a convenience store inside the Kokusaikaikan Subway Station.
Venue Usage
How many years in advance can I make a reservation?
It depends on the type of event. Please see Terms of Use.
Terms of UseMay I receive a venue tour or estimate?
Venue tours are possible, but venues are sometimes unavailable when they are reserved or in use. Please contact us in advance.
Estimates are provided free of charge.
May I use a venue for a meal or party only?
Yes. Reservations are accepted starting 8 months in advance.
May I use the parking lot?
We have a parking lot, but the number of spaces is limited. Please ask your participants to attend via public transportation. VIP and organizer vehicles (except large vehicles) may park at the Main Entrance Rotary. Please consult with the staff in charge of your event about number of vehicles and parking locations. When you park, please place the “Special Parking Slip” visibly on your windshield.
Food and Beverages
Will you design a party menu for me?
We create customized menus in a variety of styles to suit the diverse preferences of guests from Japan and around the world.
What are the meal prices for a party? Do you have all-you-can-drink plans?
Please see our parties pages.
What is ”Your Choice” catering service?
We partnered 5 key hotels partner several key hotels in Kyoto for ”Your Choice” in Kyoto for ”Your Choice” catering service, which will catering service, which will be available exclusively for New Hall and Event Hall.”
Do you serve Muslim, vegan and allergy-free meals?
We have vegan (vegetarian), Muslim, halal, and allergy-free menus.
We also use ingredient pictograms to help guests identify foods they can eat.
Can you arrange attractions?
We can arrange geiko (geisha) dances and hand-clapping ceremonies for a unique Kyoto experience, Kabuki dance and other traditional Japanese arts, lion dances and sword-fighting shows popular with international guests, Japanese music, including original Taiko (drum), Koto (harp), and Tsugaru-jamisen (banjo), or jazz or string quartet performances.