About Us > Safe and Clean COVID-19

Safe and Clean COVID-19

Our Safety Measures for Preventing the Spread of COVID-19

For greater peace of mind and assured comfort.
At ICC Kyoto, we do our best to support the all forms of interaction in the new normal of living with COVID-19.

ICC Kyoto Commitment

The following is guidance on various infection-prevention measures being implemented by ICC Kyoto in order to ensure peace of mind and safety.

Strengthened Hygiene Control

Provision of Disinfectant

Disinfectant is provided at the entrance of each building, so that hands can be disinfected as necessary.

Air Circulation and Ventilation

For ventilation inside the building, outside air is regularly taken in to meet the required ventilation volume
(30㎥ per person per hour) based on the Act on Maintenance of Sanitation in Buildings.

Cleaning and SterilizationUpdate:17 Dec

Alcohol is used to disinfect the doorknobs, handrails, desks, telephones, and other places touched by an unspecified large number of people.
We have also started installing antiviral and antibacterial protective films to ensure the safety of visitors.


Every morning, we disinfect the microphones before distributing them to speakers.

Installation of Plastic Curtains, etc.

To prevent infection through droplets, plastic curtains are installed at the main entrance reception counter and in cloakrooms.

Health Management and Wearing of Masks by Staff

Staff are required to measure their temperature and report on their physical condition before going to work.
Staff also wear masks and thoroughly gargle, wash their hands, and disinfect their hands.

Social Distancing Measures

Venue LayoutUpdate:14 Jan

In compliance with the “Reinforced efforts to enforce compliance to restrictions and infection-control guidelines for events until the end of February” issued by the Japanese government, ICC Kyoto will allow attendance up to 100% capacity for lectures, ceremonies, exhibitions and other events until the end of February,as long as there is no loud cheering and the organizer horoughly implements measures for preventing the spread of the virus.
However, a State of Emergency Declaration was issued for Kyoto Prefecture for the period ranging from January 14 to February 7, 2021. Thus, based on government instructions, during this period ICC Kyoto will restrict attendance to either 5,000 people or 50% capacity, whichever is lower.
1)Use seating arrangements that maintain appropriate distancing
2)Maintain distance between speaker and participants (2 meters at least) and use plastic panels
3)Observe measures that prevent droplet transmission between seats,such as mask wearing, etc.

Upon request, we will create and propose a layout for social distancing.

Number of seats

Public Spaces

Sofas, tables, etc., installed in the lobby, etc., are relocated. The layout is designed to reduce the number of available furnishings and ensure social distancing.

Restaurants and Catering

CateringUpdate:31 March

Food and beverage policies will be as below until further notice.

(1) Serving style
We encourage serving food in courses or in bento lunchboxes, which have a relatively low risk of spreading the virus. Buffet style serving will only be allowed with seating in Banquet Halls Sakura and Swan, and only if social distancing measures are implemented.

(2) Room layouts
Room layouts will be set in adhering to our catering social distancing regulations.

(3) Prevention of droplet transmission
We encourage wearing masks when not seated and installing acrylic barriers at seats.

Guidelines for Banquets

Restaurant The Grill

  • The restaurant has a layout for social distancing and secures sufficient spacing.
  • Alcohol is used to disinfect the kitchen and other areas which are often touched by an unspecified large number of people.

Guidelines for Restaurant

NIWA café

  • Places which are often touched by customers have been treated with photocatalyst coating.
  • Ethanol-based alcohol is used to disinfect the kitchen and other areas which are touched by an unspecified large number of people.
  • Installation of plastic panels

The Lodging Facilities

For the peace of mind and safety of guest staying at our lodging facilities, we have installed partitions to prevent the spread of airborne particles and wash bedding in an alcohol disinfectant solution.

Guidelines for Lodging

For Participants and Organizers

Rules for Using ICC Kyoto

ICC Kyoto has established the following admission restrictions for use of our facilities. Please comply with these rules.

For ParticipantsUpdate:17 Dec

The organizer should notify attendees of the below conditions prior to the event and refuse admission to anyone who is suspected of having COVID-19

  1. Anyone with a temperature of 37.5 degrees Celsius or higher
  2. Anyone who has cough, sore throat, or shortness of breath
  3. Anyone who feels fatigue or loss of taste or smell
  4. Anyone travelling from overseas within 14 days categorized as denied permission to enter Japan or someone who has been in close contact with them
  5. Anyone who has taken the medicine or got a medical check-up at the hospital within 14 days because of common cold, or someone who has been in close contact with them
  6. Aside from above, anyone who is suspected having the coronavirus infection

For OrganizersUpdate:17 Dec

Organizers must take the following measures.
Please refer to the Guidelines for further details, including exceptions to admission restrictions.

Guidelines for Preventing the Spread of COVID-19
  1. Establish a COVID-19 Response Manager and hold preliminary meetings.
  2. Notify attendees in advance regarding restrictions to admissions, and make sure all parties are aware that anyone who is suspected of having COVID-19 cannot enter the facilities.
  3. Use the “Checklist for Preventing the Spread of COVID-19” to make sure you are following all guidelines.
  4. Take temperatures at the entrance and check for COVID-19 symptoms.
  5. If anyone is showing COVID-19 symptoms or is suspected of having COVID-19, refuse admission and encourage them to return home.
  6. Do not let staff members work if they are showing symptoms or is suspected of having COVID-19.
  7. Wear a mask at all times inside the building.
  8. If there will be singing or speaking in a loud voice, please implement appropriate measures such as ensuring a safe distance between each person (at least 2 meters) and installing acrylic barriers.
  9. Notify ICC Kyoto if anyone is suspected of having COVID-19.

Requests to Participants and Organizers

Please cooperate with the following measures aimed at creating a safe environment for everyone.

For Participants

  • Take your temperature before leaving home
  • Wear masks and mind the “coughing etiquette”
  • Thoroughly disinfect and sterilize your hands, wash your hands, and gargle
  • Refrain from participating if you are under any conditions requiring admission restrictions
  • Participants should refrain from discarding masks in the venue

For Organizers

Event Support Menu

FY2020 Subsidies for MICE Events

Please refer to the following URL for information on grant and subsidy programs, including support for holding safe MICE (Meetings, Incentives, Conventions and Exhibitions/Events) events with peace of mind.

Announcement of FY2020 Subsidies for MICE Events

Multilingual Hotline on COVID-19

Japan National Tourism Organization (JNTO)

Operating hours: 24/7 support
TEL: 050-3816-2787
Support is available in English, Chinese, and Korean

Kyoto Prefecture

Operating hours: 24/7 support
TEL: 075-414-4726
Support is available in English, Chinese, Korean, Portuguese, Spanish, Vietnamese
※Vietnamese support is only available from 8:00 – 22:00

Network Services

Network into the Venue

The inside of ICC Kyoto is connected by 600 optical fibers and is fully digitalized for audio and video.
High-quality network distribution without delay is possible between the venues in the center and the adjacent Prince Hotel.

Internet Connection

We will respond to requests ranging from wireless LAN to temporary optical lines in the venue.

Science Information NETwork 5

ICC Kyoto is a member of the academic information network SINET5.


ICC Kyoto, Sales Promotion Department