About Us > Safe and Clean COVID-19

Safe and Clean COVID-19

Our Safety Measures for Preventing the Spread of COVID-19

For greater peace of mind and assured comfort.

In April 2021, ICC Kyoto became the first international conference center and exhibition hall in Asia to acquire *GBAC STAR™ accreditation, which certifies that the facility meets international standards for cleaning, disinfection, and infectious disease prevention.
ICC Kyoto was accredited for the second time in April 2022.

*GBAC STAR™ Facility Accreditation is an international accreditation for outbreak prevention that was developed in May 2020 during the COVID-19 pandemic by the Global Biorisk Advisory Council, which is a division of ISSA, a worldwide organization with the most established reputation in the cleaning industry.
Reaccrediation for GBAC STAR™

ICC Kyoto Commitment

The following lists the measures we are taking to prevent infection and ensure safety and peace of mind.

Strengthened Hygiene Control

Hand Sanitizer Stations

Hand sanitizer is provided at the entrance of each building to ensure that visitors can disinfect their hands whenever necessary.

Air Circulation and Ventilation

For ventilation inside the building, outside air is regularly taken in to meet the required ventilation volume(30㎥ per person per hour) based on the Act on Maintenance of Sanitation in Buildings.

Cleaning and SterilizationUpdate:27 July

Alcohol is used to disinfect doorknobs, handrails, desks, telephones, and other high touch points. Antiviral and antibacterial protective coating agents have also been installed to further ensure the safety of visitors.


Microphones are disinfected each morning before being distributed to speakers.

Installation of Plastic Curtains, etc.

To prevent infection through droplets, plastic curtains are installed at the main entrance reception counter and in cloakrooms.

Staff Health Management and Masks

Staff are required to report their physical condition and take their temperature before coming to work.
Masks, gargling, hand-washing, and use of hand sanitizer are also strictly enforced.

Social Distancing Measures

Venue LayoutUpdate:12 April

Currently, if the number of daily participants is 5,000 people or less, 100% of full capacity is permitted. However, for events with cheering or loud voices, capacity is limited to 50% of full capacity, in line with the policies of the national government and Kyoto Prefecture.

Furthermore, we ask all visitors to wear masks and use hand sanitizer upon entering the facilities.

Number of seats

Public Spaces

Public Spaces
Furniture such as sofas and tables in lobby areas and other public spaces are arranged to reduce the number of seats available.

Restaurants and Catering

CateringUpdate:12 April

Food and beverage policies will be as below until further notice.

(1) Serving styles
We recommend serving food and beverage that is at lower risk for spreading infection, such as course meals or bento boxes, in a seated format. Please consult with your ICC Kyoto sales representative about buffets and other serving styles that involve free movement.

(2) Capacity
We recommend limiting capacity to less than 50% of full capacity, or less than 60% of full capacity when using plastic barriers.

Example: If using round tables with diameters of 2m
Full capacity: 10 pax / table x 14 tables = up to 140 pax
50%: 5 pax / table x 14 tables = up to 70 pax

(3) Measures to prevent droplet infection
  • We recommend that masks be worn whenever conversation takes place, even during meals.
  • Plastic barriers should be used if there is less than 1m between seats from side-to-side and less than 2m between seats face-to-face.
  • Participants should refrain from pouring drinks for each other.

If requests from the national or local government lead to changes such as time restrictions or restrictions on serving alcohol, ICC Kyoto will comply with and enforce those changes.

Restaurant The GrillUpdate:1 July

  • The restaurant has a layout for social distancing that secures sufficient spacing.
  • Alcohol is used to disinfect the kitchen and other high touch points.

Guidelines for Restaurant

NIWA café

For the time being, operating hours will be adjusted according to the event schedule.
NIWA café implements various measures to ensure the safety of its customers.
  • Photocatalyst coating for places accessible to customers.
  • Disinfection of the kitchen and other areas accessible to customers using ethanol-based alcohol.
  • Installation of plastic barriers to prevent droplet infection.

The Lodging Facilities

For the safety and peace of mind of guests staying at our lodging facilities, partitions have been installed to prevent droplet infection and alcohol is used for cleaning.

Guidelines for Lodging

For Participants and Organizers

Rules for Using ICC Kyoto

ICC Kyoto has established the following admission restrictions for use of our facilities. Please comply with these rules.

For ParticipantsUpdate:17 Dec

The organizer should notify attendees of the below conditions prior to the event and refuse admission to anyone who is suspected of having COVID-19

  1. Anyone with a temperature of 37.5 degrees Celsius or higher
  2. Anyone who has cough, sore throat, or shortness of breath
  3. Anyone who feels fatigue or loss of taste or smell
  4. Anyone travelling from overseas within 14 days categorized as denied permission to enter Japan or someone who has been in close contact with them
  5. Anyone who has taken the medicine or got a medical check-up at the hospital within 14 days because of common cold, or someone who has been in close contact with them
  6. Aside from above, anyone who is suspected having the coronavirus infection

For OrganizersUpdate:17 Dec

Organizers must take the following measures.
Please refer to the Guidelines for further details, including exceptions to admission restrictions.

Guidelines for Preventing the Spread of COVID-19
  1. Establish a COVID-19 Response Manager and hold preliminary meetings.
  2. Notify attendees in advance regarding restrictions to admissions, and make sure all parties are aware that anyone who is suspected of having COVID-19 cannot enter the facilities.
  3. Use the “Checklist for Preventing the Spread of COVID-19” to make sure you are following all guidelines.
  4. Take temperatures at the entrance and check for COVID-19 symptoms.
  5. If anyone is showing COVID-19 symptoms or is suspected of having COVID-19, refuse admission and encourage them to return home.
  6. Do not let staff members work if they are showing symptoms or is suspected of having COVID-19.
  7. Wear a mask at all times inside the building.
  8. If there will be singing or speaking in a loud voice, please implement appropriate measures such as ensuring a safe distance between each person (at least 2 meters) and installing acrylic barriers.
  9. Notify ICC Kyoto if anyone is suspected of having COVID-19.

Requests to Participants and Organizers

Please cooperate with the following measures aimed at creating a safe environment for everyone.

For Participants

  • Take your temperature before leaving home
  • Wear masks and observe the coughing etiquette
  • Thoroughly disinfect and sterilize your hands, wash your hands, and gargle
  • Refrain from participating if you meet any conditions requiring admission restriction
  • Refrain from discarding masks in the venue

For Organizers

Event Support

Multilingual Hotline on COVID-19

Japan National Tourism Organization (JNTO)

Operating hours: 24/7 support
TEL: 050-3816-2787
Support is available in English, Chinese, and Korean

Kyoto Prefecture

Operating hours: 24/7 support
TEL: 075-414-4726
Support is available in English, Chinese, Korean, Portuguese, Spanish, Vietnamese
※Vietnamese support is only available from 8:00 – 22:00

Network Services

Network into the Venue

The inside of ICC Kyoto is connected by 600 optical fibers and is fully digitalized for audio and video.
High-quality network distribution without delay is possible between the venues in the center and the adjacent Prince Hotel.

Internet Connection

We will respond to requests ranging from wireless LAN to temporary optical lines in the venue.

Science Information NETwork 5

ICC Kyoto is a member of the academic information network SINET5.


ICC Kyoto, Sales & Marketing Department