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Visitor > Inquiries > FAQ

FAQ

About facilities tour

Q. Can I see the facilities and the Japanese Garden?

Please send an inquire by email.

On-Site Facilities and Services

Q. Can I use the internet or Wi-Fi?

A. You may use our free Wi-Fi in almost all areas of the Center. However, service may become slow when many guests use Wi-Fi simultaneously.

6 internet ports (free) and 2 English and 2 Japanese internet-connected PCs (paid) are also available at the Business Center.

Q. Can you exchange money?

A. We can change major currencies such as EUR, USD, CHF, and GBP to Japanese yen. Service available from 9 AM to 5 PM at the Conference Center Office on the 1st floor of the Main Building.

  • *We cannot change Japanese yen to foreign currencies, change coins or travelers’ checks, or change using credit cards.

Q. Do you have AEDs installed?

A. AEDs are installed in 5 locations (front entrance, main lobby, first-aid room, Annex Hall, and Event Hall). Please see here for details.

Q. May I borrow a wheelchair?

A. 6 wheelchairs (for on-site use only) are available at 4 locations (front entrance, first-aid room, Annex Hall, and Event Hall).

Q. Do you have a post office or ATM?

A. Not on-site – please see the ICC Kyoto Area Map for the nearest post office. There is a Bank of Kyoto ATM inside the Kokusaikaikan Subway Station.

Q. Do you have an ATM where I can withdraw cash using a foreign-issued credit card?

A. Not on-site – please see the ICC Kyoto Area Map for the nearest post office or Seven-Eleven.

Q. Are there smoking areas on-site?

A. All the buildings are non-smoking. There are smoking spaces at the rotary of Main Entrance and in an area of the Japanese garden. There are smoking spaces at the rotary of Main Entrance and in an area of the Japanese garden.Please see the Using Our Facilities for specific locations.

About the surroundings

Q. Are there restaurants or convenience stores nearby?

A. Yes, within walking distance.Please view our ICC Kyoto Area Map.There is also a convenience store inside the Kokusaikaikan Subway Station.

Parking Lot and Access

Q. Although the parking lot is for exclusive use of an event participants, is it necessary to make a reservation in advance?

A. Advance reservation is unnecessary, but please note that it will be on first come, first served basis.

Q. What are the exact fees for the parking lot for 24 hours (one-time only)?

A. Standard-sized cars are 800 yen, and buses and large vehicles are 2,000 yen for 24 hours (one-time only).

Example 1:You parked a standard-sized car at 9:00 AM on January 1st, and left the parking lot at 9:00 AM on January 2nd.
You parked from 9:00 AM on January 1st to 9:00 AM on January 2nd (within 24 hours), so your fee is 800 yen.

Example 2:You parked a standard-sized car at 9:00 AM on January 1st, and left the parking lot at 11:00 AM on January 2nd.
Parking from 9:00 AM on January 1st to 9:00 AM on January 2nd cost 800 yen.
Parking from 9:00 AM to 11:00 AM on January 2nd also cost 800 yen, for a total of 1,600 yen.

Q. May I use 5- or 10-thousand yen bills to pay at the parking lot machine?

A. The machine does accept 5- and 10-thousand yen bills, but we would appreciate your cooperation in using small change whenever possible.

Q. Is there a parking discount for attending an event at the Kyoto International Conference Center by car?

A. There is no discount. However, organizers may offer free parking tickets for some events.

Q. May I park my bicycle or motorcycle?

A. Two-wheeled vehicles may not use the parking lot.

Q. What if I am staying at The Lodging Facility?

A. Please contact us in advance to secure the parking space if you plan to arrive by car. The Lodge front desk telephone: +81-75-705-1265.
Fax: +81-75-791-571 E-mail: lodge@kich-d.co.jp

Q. I visit with a wheelchair, is there the parking space near the entrance?

A. Free parking spaces are available at the Main entrance for guests with disabilities visiting the Main Building or Annex Hall. However, please be aware that the number of spaces is limited.

Q. How is the distinction between a standard-sized vehicle and large -sized vehicles determined?

A. Even if your vehicle registration certificate is for a standard-sized vehicle, we may ask you to pay the large vehicle fee based on the length and height of your vehicle. We appreciate your understanding.

Q. Can the camper park?

A. Although you can park, we respectfully ask you not to spend the night in the camping vehicle, including cars equipped with sleeping facilities.

  • *Please be aware that we may also ask you to refrain from parking for reasons other than the above.

Q. What time is the subway passage available from to what time?

A. Normally, the subway passage (entrance 4-2) can be used from 7: 00-22: 30. Depending on the holding situation of the event, it may be extended.